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Terms Conditions for Your fiver77 Account

These terms set out what you agree to when you open and use a fiver77 account. Access and eligibility depend on your local law and the region you are in — read this before you deposit or play.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentSubject to local law

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TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or the in-app help centre — whichever works for you on mobile.

Live Chat Available through your account dashboard. Raise a terms query, account dispute, or wallet concern and we will respond in the same session where possible.

Email Support Send detailed terms or account questions to our support address. We aim to reply within one business day for account and policy matters.

In-App Help Open the help section from your mobile account menu. Submit a terms query directly from the app without switching to a browser or separate platform.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Your account data is held securely and used only to operate your fiver77 account, process payments via bKash, Nagad, or Rocket, and meet any obligations under applicable law. We do not sell your account information to third parties. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate details, and to close your account at any time by contacting support.

Data Retention

We keep account records for as long as required by applicable law and our internal compliance obligations. You may request deletion of non-essential data by contacting support in writing.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately so we can freeze the account and investigate.

Requesting Changes

To update personal details, correct account information, or close your account, submit a request through live chat or email. We verify identity before processing any change.

Who to Contact

All terms, data, and account rights queries go to our support team. There is no separate legal department contact — support handles and escalates all policy matters internally.

What These Terms Actually Cover

fiver77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on fiver77, you accept these terms in full. They govern how your account is opened, how funds move through bKash, Nagad, or Rocket, how disputes are handled, and when we may suspend or close an account. We may update these terms at

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any time — continued use of your account after a change means you accept the revised version. You are responsible for keeping your login credentials secure; any activity under your account is treated as authorised by you unless you notify us immediately of unauthorised access. Withdrawals
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are processed back to the same wallet used for the deposit — if you deposited via Nagad, your withdrawal goes to Nagad. We do not redirect funds to a different payment method without written confirmation from you. These terms do not override applicable Bangladesh law or
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the rules of any eligible region; where local law conflicts, local law takes precedence. If any clause is found unenforceable, the remaining clauses stay in effect. Questions about a specific clause can be sent to our support team at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice.

These terms apply to anyone who opens a fiver77 account. Eligibility depends on your local law and whether your region is supported. If you are unsure, check before registering.

We may update these terms at any time. We will notify you of material changes via your registered contact. Continued account use after the update means you accept the new version.

Any balance in your account at the time of closure is returned to the wallet used for the original deposit — bKash to bKash, Nagad to Nagad — after identity verification is completed.

Contact support via live chat or email with your transaction reference. We investigate wallet disputes — bKash, Nagad, Rocket — and respond with findings within a reasonable timeframe.

Yes. Submit a data request through email or live chat. We will provide the account information we hold on you in line with applicable law and our data retention policy.

Where any clause conflicts with applicable local law, local law takes precedence. The remaining clauses continue in full effect and are not affected by the conflicting provision.

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