Reference

What Governs Your Account on fiver77

Using fiver77 means you accept the terms set out here — account eligibility, jurisdiction rules, and how we handle disputes. Access to this platform depends on your local law and whether your region qualifies under our current eligible territories.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket usage termsDispute and contact process
fiver77 What Governs Your Account on fiver77
HOW WE HANDLE THIS

Account Security and Data Handling Under Our Terms

Our legal terms are not just text on a page — they describe how we actually operate your account. Here is what that means in practice for data handling, security, retention and your right to request changes.

Data Retention

We keep your account data for as long as required under our operating terms. You can request a copy or deletion by contacting support with your registered account details.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. Any bKash, Nagad or Rocket transaction triggers a secondary identity check before processing.

Cookie Policy

We use functional and analytics cookies to keep your session active and to improve the account experience. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update your registered details — email, phone, or linked wallet number — contact support directly. Changes to wallet details linked to Nagad or Rocket require identity re-verification.

LEGAL CONTACT PATHS

Reach Us for Legal and Account Queries

If you have a question about our terms, your eligibility, or how a specific policy applies to your account, our support team handles legal queries directly. Raise your concern through any of the channels below and we will respond with the relevant policy detail and next steps for your case.

Live Chat Open the chat window from your account dashboard. Legal and eligibility queries are routed to our compliance-aware support staff for a specific response.
Email Support Send your legal query to our support address. Include your registered account number so we can review your account status and respond accurately.
Account Help Centre The Help Centre holds published versions of all current terms. Search by topic — jurisdiction, payment terms, account closure — to find the section that applies to your query.

Common Legal Questions About Your fiver77 Account

Below are the questions we get most often about eligibility, account rights, data handling and what our terms actually mean for you in Bangladesh.

Access depends on your local law and eligible region. You are responsible for confirming whether participation is lawful in your location before opening or using an account.

No. The same terms apply regardless of which local payment method you use. bKash, Nagad, and Rocket transactions are all subject to the same account and verification rules.

Contact our support team through live chat or email, provide your registered account number, and request a data export. We will respond with the relevant account data within the timeframe set in our terms.

We publish the updated terms to your account notification centre. Continuing to use the platform after the update date means you accept the revised terms as they stand.

Submit an account closure request through support. We retain certain data as required by our operating terms even after closure; the support team will confirm the exact retention period for your account.

Raise a dispute via email support with your account number and the specific transaction or decision you are questioning. Our compliance team reviews each case against the published terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.